NVA sells, and ships, direct to users. This saves you around 40% compared to buying through a dealer. We are so confident in the quality of our products and designs that we offer a 30 day no quibble returns policy. Listen to NVA in your own system, in your own room (by far the best way to judge any item) for up to 30 days. If you’re not delighted, return it to us for a refund.
How it Works
First, you purchase the item(s). Once your order is delivered, the 30 day trial begins. To return the item(s) within that 30-day period, contact us by email. We will provide you with a return authorisation number (RMA). You then return the item(s) to us by your choice of courier. Alternatively, we can arrange to have the item(s) collected from you by DHL Express (UK only). Our collection service requires a minimum of 24 hours notice and the cost is £15 per box. Once we've received your return, you will receive a refund within 7 to 10 days.
The returned item(s) must be in the same condition that you received them in. If there are signs of user-related damage or missing accessories, then we may deduct a portion of the refund.
For full details, please see our Returns Policy